Hi ​@Govyjb,

We're sorry to hear you're experiencing this issue.

If you're repeatedly being prompted to connect to iCloud, we'd recommend trying the following:

• Make sure your iPhone is running the latest version of iOS.
• Check that you have a stable Wi-Fi or mobile data connection.
• Go to Settings > [Your Name] and make sure you're signed in with the correct Apple ID.
• Check your available iCloud storage by going to Settings > [Your Name] > iCloud.
• Sign out of iCloud and back in again (which you've already tried).
• Restart your iPhone.
• If the prompt continues, try resetting your network settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

If the issue still persists after trying the above, we'd recommend contacting Apple Support, as they'll be able to investigate whether there's an issue with your Apple ID or iCloud account.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma, I had to reset the network settings in the end. Seems to have resolved now

Hi ​@Govyjb,

That's great to hear! Thanks for letting us know that resetting your network settings has resolved the issue.

We hope everything continues to work as expected, but if you need any further assistance in the future, please don't hesitate to get back in touch.

Regards,

Gemma M

The iD Mobile Social Media Team