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Community Member
Yunus Haq
Community Member
September 28, 2026

replacment e sim qr code . i cannot access my account.

Hi i need a replacement e sim qr code . I cant access my account  because i forgot  the date of birth on file . Heres my mobile number. {REMOVED}

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 29, 2026

    Hi ​@Yunus Haq,

     

    I’m sorry to hear you’re having trouble accessing your account and getting a replacement eSIM.

     

    Please contact our Live Chat team, who’ll be able to complete the necessary security checks and assist you with getting a replacement eSIM QR code.

     

    https://www.idmobile.co.uk/live-chat

     

    Please also avoid sharing personal or account information, such as your mobile number, date of birth, address or payment details, in your Community posts, as this is a public platform.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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