Rollover Data not showing

Hi ​@Jernau 

I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.

I’m having the same issue - allowances refreshed 2 days ago but rollover data not showing in app. How can I get this rectified? Thanks.

Hi ​@UKMondoMan ,

I understand it’s concerning when your rollover data isn’t showing as expected.

A quick explanation first: rollover data doesn’t always appear as a separate visible balance in the app or website. In many cases, it is automatically added to your main data allowance, which is why you may just see your standard plan total (for example 150GB).

From what you’ve mentioned, seeing 144GB/150GB remaining suggests your usage has been correctly counted, but the app may not be separately displaying the rollover portion.

Here are a few quick things to check:

Restart the app – fully close and reopen it
Log out and back in to refresh your account
Check again after 24 hours, as data updates can sometimes delay
Make sure your app is fully updated to the latest version

If you still think something is missing, we can double-check your account to confirm your rollover data has been applied correctly.

Lamiya