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Community Member
December 20, 2025
Question

Rollover Data not showing

  • December 20, 2025
  • 10 replies
  • 90 views

Recently joined ID mobile and noticed that roll over data is not showing in the app or website. I only used 20gb out of my 150gb allowance last month and the app and website is showing 144gb/150gb

    10 replies

    Zubeida H
    iD Mobile Employee
    iD Mobile Employee
    December 20, 2025

    Hi ​@Jernau 

     

    I've just sent you a private message to help get this sorted.
    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
    I'll speak to you there.
    Thanks.

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    New Contributor
    May 30, 2026

    I’m having the same issue - allowances refreshed 2 days ago but rollover data not showing in app. How can I get this rectified? Thanks.

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    May 30, 2026

    Hi ​@UKMondoMan ,

     

    I understand it’s concerning when your rollover data isn’t showing as expected.

     

    A quick explanation first: rollover data doesn’t always appear as a separate visible balance in the app or website. In many cases, it is automatically added to your main data allowance, which is why you may just see your standard plan total (for example 150GB).

    From what you’ve mentioned, seeing 144GB/150GB remaining suggests your usage has been correctly counted, but the app may not be separately displaying the rollover portion.

     

    Here are a few quick things to check:

    Restart the app – fully close and reopen it
    Log out and back in to refresh your account
    Check again after 24 hours, as data updates can sometimes delay
    Make sure your app is fully updated to the latest version

     

    If you still think something is missing, we can double-check your account to confirm your rollover data has been applied correctly.

     

    Lamiya

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    New Contributor
    May 31, 2026

    Hi,

     

    if you could check that would be great. I’m just concerned if I can’t see something that I’m expecting to be there - it makes it hard to work out what you have left….

    New Contributor
    June 1, 2026

    Could you assist in checking my account? Can you also confirm the order that the data is stacked? For example, does the rollover data get used first? Which is why I’m still seeing last cycles allowance decreasing and this months new data not showing?

    iD Mobile Employee
    June 2, 2026

    Hi ​@UKMondoMan 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m 

    The iD Mobile Team 

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    New Contributor
    June 30, 2026

    Hi please could you check mine too - you used to be able to click on rollover data on the app and it would show you the breakdown, but now I don’t think that happens anymore and I don’t think mine is being applied correctly. Thanks!

    New Contributor
    June 30, 2026

    FWIW, mine is now showing total data on the front of the app including rollover. ☺️

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@ec1224,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@UKMondoMan,

     

    We're glad to hear everything is now showing correctly and that it's all sorted. 

     

    If you ever need any further help or have any questions, you're always welcome to get back in touch. We'll be happy to help.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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