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Smansell94
Active Contributor
January 4, 2026
Question

Says my plan is inactive when I log in, but I am an ID mobile user.... unable to see my account

I am an ID mobile user, have been for a long time. Last year I migrated my number from 1 ID account to another ID account (upgraded) however when I log into my ID mobile account it says my plan is inactive. Can you help please?

    1 reply

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    January 5, 2026

    Hi ​@Smansell94 ,

     

    Steps to Check Your Active iD Mobile Account

    Confirm which account is active

    -When you upgrade or migrate a number, the old account becomes inactive

    -Your number will now be linked to a new iD Mobile account (often with a different email)
     

    Try logging in with a different email

    -Use the email address you used when upgrading

    -If unsure, try the “Forgot email/password” option on the login page

     

    Check the iD Mobile app

    -Download or open the iD Mobile app

    -Log in using the upgrade email

    -Your plan should show as Active

     

    👉 Live Chat: https://www.idmobile.co.uk/live-chat

    (Type “talk to a person” to bypass the chatbot)

    Lamiya

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