I am an ID mobile user, have been for a long time. Last year I migrated my number from 1 ID account to another ID account (upgraded) however when I log into my ID mobile account it says my plan is inactive. Can you help please?
Question
Says my plan is inactive when I log in, but I am an ID mobile user.... unable to see my account
+9Hi
Steps to Check Your Active iD Mobile Account
Confirm which account is active
-When you upgrade or migrate a number, the old account becomes inactive
-Your number will now be linked to a new iD Mobile account (often with a different email)
Try logging in with a different email
-Use the email address you used when upgrading
-If unsure, try the “Forgot email/password” option on the login page
Check the iD Mobile app
-Download or open the iD Mobile app
-Log in using the upgrade email
-Your plan should show as Active
👉 Live Chat: https://www.idmobile.co.uk/live-chat
(Type “talk to a person” to bypass the chatbot)
Lamiya
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
