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Community Member
July 17, 2026
Question

second device

  • July 17, 2026
  • 1 reply
  • 8 views

Anyone struggled to get a second device even after being a member for years? 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 17, 2026

    Hi ​@Ndmxx1,

     

    We're sorry to hear you've experienced this.

     

    Applications for additional devices are assessed using a combination of credit checks and our internal security checks, so unfortunately we can't guarantee that every application will be accepted, even if you've been with us for a number of years.

     

    If you'd like to find out whether a reason was provided, we'd recommend contacting our Customer Service team via Live Chat. They'll be able to check whether there's any further information available regarding the application.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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