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Question

second device

  • July 17, 2026
  • 1 reply
  • 4 views

Anyone struggled to get a second device even after being a member for years? 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2026

Hi ​@Ndmxx1,

 

We're sorry to hear you've experienced this.

 

Applications for additional devices are assessed using a combination of credit checks and our internal security checks, so unfortunately we can't guarantee that every application will be accepted, even if you've been with us for a number of years.

 

If you'd like to find out whether a reason was provided, we'd recommend contacting our Customer Service team via Live Chat. They'll be able to check whether there's any further information available regarding the application.

 

You can contact them here: https://www.idmobile.co.uk/live-chat

 

Regards,

 

Gemma M

The iD Mobile Social Media Team