Set up mobile phone voicemail from abroad

Forum|Forum|4 months ago
April 23, 2026
5 replies
292 views

I applied to I d mobile from abroad and got my esim. I want to set up my voicemail.The server tells me to first call from my number to set up my voicemail and set up a pin. I am abroad but i'm coughing from my number.So this is very confusing. Has anyone had the same issue?And how did you solve this.

Also how to contact customer service?It's very difficult to find a way via help hub.

Best answer by Zandile M

Hi @Halpulaar

Thank you for getting in touch, and I’m sorry to hear you’re having trouble setting up your voicemail especially while you’re abroad, I understand how confusing this must be.

With iD Mobile, voicemail setup normally requires you to call from your own number (by dialling 123) to create your PIN for the first time. Unfortunately, if you’re outside of the UK, you won’t be able to complete this initial setup.

I’m really sorry about this, but you will need to be in the UK and connected to the iD Mobile network to set up your voicemail for the first time. Once this has been done, you’ll then be able to access your voicemail from abroad.

Thank you,

Zandile m

The iD Mobile Team

Z

Zandile MAnswer

iD Mobile Employee

Hi @Halpulaar

Thank you for getting in touch, and I’m sorry to hear you’re having trouble setting up your voicemail especially while you’re abroad, I understand how confusing this must be.

With iD Mobile, voicemail setup normally requires you to call from your own number (by dialling 123) to create your PIN for the first time. Unfortunately, if you’re outside of the UK, you won’t be able to complete this initial setup.

I’m really sorry about this, but you will need to be in the UK and connected to the iD Mobile network to set up your voicemail for the first time. Once this has been done, you’ll then be able to access your voicemail from abroad.

Thank you,

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

HalpulaarAuthor

New Contributor

I am certain i'm not the only one that is abroad and taking a mobile phone esim. There should be a way to set it from abroad using the app or special call. In this day and edge where technology is so accessible and very surprised, this is not possible

M

Michael Z

iD Mobile Employee

Hi @Halpulaar

I understand that it would be helpful to set up voicemail while abroad, and this is something we are looking to implement in the future. However, this feature is currently unavailable.

At the moment, voicemail needs to be set up before leaving the UK when you are planning to travel abroad.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Macwantsvoicemail

New Contributor

Surely there must be a fix for this? Im in the Netherlands and have important voicemails to read. Is there really no way to access this without a pin?

Anneline M

iD Mobile Employee

Hi @Macwantsvoicemail,

Thank you for getting in touch.

I can confirm that if the voicemail service was not set up while you were at home in the UK, it will not be possible to set it up while abroad. I apologise for any inconvenience this may cause.

If you’d like, once you’re back in the UK you can set up voicemail by dialing 123 from your iD Mobile phone. After that, the service will work both at home and abroad.

Thanks,

Anneline

The iD Mobile Team