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Community Member
LMT66
Community Member
September 14, 2026

SIM only

Can I speak to customer service as I wanting to see a promotion I have as a key worker for SIM.only but do not want this to interfere with my account. How do I proceed as this offer is currently not offered via the app to.me direct

 

 

 

 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    September 16, 2026

    Hi ​@LMT66, 

     

    Thank you for reaching out.

     

    If you'd like to move to a SIM-only plan while keeping your existing iD Mobile number, SIM-only upgrade options become available 21 days before your minimum contract term ends, provided you're eligible.

     

    Once you're within the 21-day upgrade window, the available SIM-only options should appear in the iD Mobile app:

    1. Sign in to the iD Mobile app.
    2. Select your mobile number.
    3. Go to Manage or Upgrade.
    4. Check the available SIM-only plans shown for your account.

    If you don't see SIM-only options, this may mean you're not yet within the eligible upgrade period or that you're not currently eligible for a SIM-only upgrade.

     

    Once you're eligible, you can also contact our Sales Team via Live Chat or by calling 0800 049 0250. They'll be able to check your account and discuss any additional SIM-only options available to you.

     

    Owethu

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