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ob06
Community Member
July 14, 2026
Question

Sorry tour account details do not match our records

  • July 14, 2026
  • 2 replies
  • 21 views

I’ve been struggling to log into my account for a while because of this and I looked all over at other discussions. I’ve tried all possible combinations of my details and nothing works. Is there any way you can help?

2 replies

MZone
Platinum 
Contributor
MZone
Platinum 
Contributor
July 14, 2026

​@ob06 

 

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
July 14, 2026

Hi ​@ob06,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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