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Question

Sorry tour account details do not match our records

  • July 14, 2026
  • 2 replies
  • 6 views

  • Community Member

I’ve been struggling to log into my account for a while because of this and I looked all over at other discussions. I’ve tried all possible combinations of my details and nothing works. Is there any way you can help?

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • July 14, 2026

@ob06 

 


Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 14, 2026

Hi ​@ob06,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai