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Community Member
michael1808
Community Member
August 29, 2026
Question

Sorry, your details do not match our records

  • August 29, 2026
  • 1 reply
  • 24 views

Hello, I every time I try to log into my account I get an error message: “Sorry, your details do not match our records”. I have double checked the details I am entering, so am confident the issue is not on my end

Can you please help me login.

Thank you.

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 4, 2026

    Hi ​@michael1808 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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