Struggling to add plan - verification text not received

Forum|Forum|2 months ago
July 14, 2026
1 reply
10 views

I have 2 ID mobile plans. 1 is linked to the app, the other is not. I have tried to add the 2nd plan several times, but no verification text is received. How do I resolve this? Both phones are iPhones, there are no signal or other issues, the direct debits are still being paid.

Gemma M

iD Mobile Employee

Hi @3rdusernameattempt,

We're sorry to hear you're having trouble adding your second plan to the app.

Please note that the verification text will be sent to the mobile number you're registering at the time, so make sure you have access to that device.

To add an additional plan to your account:

On the Home screen, tap View your plans in the top right.
Tap Add new plan.
Enter the mobile number for the plan you want to add. (The number must begin with 07 and be 11 digits long.)
Enter the account holder's last name and date of birth, then tap Next.
An SMS containing a one-time passcode will be sent to the iD Mobile number you're adding.
Enter the 8-digit code into the boxes displayed on the screen.

If you're still not receiving the verification text, we'd recommend trying the following:

Try registering the plan via the My Account website instead of the iD Mobile app.
Clear your browser's cache and cookies before trying again.
Delete and reinstall the iD Mobile app, then sign back in and try adding the plan again.
Restart your phone.
Make sure your phone's software is up to date.

If you're still unable to receive the verification text after trying the above, please contact our Customer Service team via Live Chat so they can investigate further.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

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