Swapping from old phone to new phone

Forum|Forum|1 month ago
August 14, 2026
1 reply
11 views

I need to know whether my swap to my new phone has worked. I gave my PAC number and my email said that my plan would start on the 12th of August. I’ve just had a message saying my data has run out? I also can’t login to the IDmoible app and says I need to put an ID mobile number in which I don’t have so I can’t get into my account

Tashnieka D

iD Mobile Employee

Hi @daisycave08,

Thank you for getting in touch, and I am sorry you are having difficulty accessing your account and confirming whether your number has transferred successfully.

We would be happy to check this for you and confirm the status of your number transfer, as well as help you access your account.

You can contact our Live Chat team here:

https://www.idmobile.co.uk/live-chat

Alternatively, you can send us a private message through Facebook or Instagram. Our team will be able to complete the necessary security checks and assist you with your account and number transfer.

I am sorry for the inconvenience, and we will be happy to help get this sorted for you.

Regards,

Tashnieka
The iD Mobile Team