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Swapping from old phone to new phone

  • August 14, 2026
  • 1 reply
  • 5 views

I need to know whether my swap to my new phone has worked. I gave my PAC number and my email said that my plan would start on the 12th of August. I’ve just had a message saying my data has run out? I also can’t login to the IDmoible app and says I need to put an ID mobile number in which I don’t have so I can’t get into my account

1 reply

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  • iD Mobile Employee
  • August 14, 2026

Hi ​@daisycave08,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.