Switch to ID Mobile form not working

Forum|Forum|10 months ago
October 29, 2025
2 replies
191 views

I'm trying to switch my old mobile number to ID Mobile. I already have a plan open sign ID. I have my PAC code from my previous operator. I can't request the switch because the switch form isn't working. Every time I try to complete it, it says "oops there's a problem, please try again". I've tried contacting live chat but it says it's closed (despite it being open as per it's operating hours). How am I meant to request my switch?! I've just joined ID - not exactly a great first impression...

andewhite

Platinum  Contributor

I suggest submitting your PAC by using the online iD Live Chat service, @birdcrunch.

The iD agents work until 8pm on weekdays.

Tell the 24/7 chat-bot you’d like to “talk to a person”.

Forum member (non-iD).

Lamiya C

iD Mobile Employee

Hi @birdcrunch ,

Thanks for reaching out, and I’m really sorry to hear about the issues you’ve had with the switch form and Live Chat.
1.Get your PAC code

2.You can do this in one of three ways:

-During checkout when buying your plan.
-Via the iD Mobile app or my.idmobile.co.uk – go to your Plan screen and select “Switch to iD”.
-On the iD Mobile switch page: idmobile.co.uk/switch

3.Enter your details
4.Choose your switch date
5.Confirmation

Thanks again for your patience

Lamiya

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