Community Member

The absolute worst customer service ever

Forum|Forum|11 days ago
August 31, 2026
1 reply
11 views

I have never experienced such incompetence on a customer service chat. I was repeatedly asked to take photos of emails that I received, despite me advising that it couldn’t accept 5mb or more, which I couldn’t compress to. Why can the customer service reps not see emails that have been sent. I still haven’t resolved the issue and now escalated as a customer complaint.

Gemma M

iD Mobile Employee

Hi @LH99999999999999,

I'm sorry to hear about the experience you've had, and I can completely understand your frustration.

It sounds as though you've spent a considerable amount of time trying to provide the requested information, only to run into technical limitations and repeated requests for the same documents. I appreciate how frustrating that must have been, especially when you were actively trying to help resolve the issue.

Unfortunately, as you've now raised a formal complaint, the best thing to do is wait for the Complaints Team to review the case and come back to you with their findings. They'll be able to look at the full history of your interactions, including the difficulties you experienced while trying to provide the requested evidence.

I'm sorry that the matter hasn't yet been resolved, and for the inconvenience this has caused. We appreciate your patience while the complaint is being investigated, and we hope you'll receive an update from the team soon.

Regards,

Gemma M

The iD Mobile Social Media Team

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