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the phone number i got with the new phone keeps showjng up when i txt even though i transferred my old number ober. why?

  • March 17, 2026
  • 6 replies
  • 21 views

Hi,

when I got my new phone I transferred over my old number but when I call/txt some people the number that came with the phone keeps coming up. 
How can I this be sorted please?

6 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • March 17, 2026

Did you use the PAC Code procedure?

Have you closed/ reopened your phone?

Check in phone settings that it’s showing your NEW NUMBER if 

not correct it.


  • Author
  • New Contributor
  • March 17, 2026

Hi,

yes I used the pac code procedure.

i just tried to change my number but it won’t save it. 
any ideas please?


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  • iD Mobile Employee
  • March 18, 2026

Hi ​@salbon 

 

Can you tell me the make and model of your phone please.

 

-Michael


  • Author
  • New Contributor
  • March 18, 2026

iPhone 15. 
I managed to change the number but now when I msg my husband it sends as a txt msg rather than an i message.

thanks


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  • iD Mobile Employee
  • March 18, 2026

Hi ​@salbon 

 

Thank you for letting us know.

 

Is that happening only when you message your husband or to all your contacts?


  • Author
  • New Contributor
  • March 18, 2026

All contacts I believe.