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New Contributor
March 17, 2026

the phone number i got with the new phone keeps showjng up when i txt even though i transferred my old number ober. why?

  • March 17, 2026
  • 6 replies
  • 45 views

Hi,

when I got my new phone I transferred over my old number but when I call/txt some people the number that came with the phone keeps coming up. 
How can I this be sorted please?

    6 replies

    Geluk
    Silver Contributor
    Silver Contributor
    March 17, 2026

    Did you use the PAC Code procedure?

    Have you closed/ reopened your phone?

    Check in phone settings that it’s showing your NEW NUMBER if 

    not correct it.

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    salbonAuthor
    New Contributor
    March 17, 2026

    Hi,

    yes I used the pac code procedure.

    i just tried to change my number but it won’t save it. 
    any ideas please?

    iD Mobile Employee
    March 18, 2026

    Hi ​@salbon 

     

    Can you tell me the make and model of your phone please.

     

    -Michael

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    salbonAuthor
    New Contributor
    March 18, 2026

    iPhone 15. 
    I managed to change the number but now when I msg my husband it sends as a txt msg rather than an i message.

    thanks

    iD Mobile Employee
    March 18, 2026

    Hi ​@salbon 

     

    Thank you for letting us know.

     

    Is that happening only when you message your husband or to all your contacts?

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    salbonAuthor
    New Contributor
    March 18, 2026

    All contacts I believe.