there is an account under my mothers name and I can#t find the details to sign in

Forum|Forum|3 months ago
June 21, 2026
1 reply
12 views

I have an account under my others name but was from my email address. My mother now has dementia so I need to find out about the account

Gemma M

iD Mobile Employee

Hi @neatsm,

We're sorry to hear about your mother's situation.

As the account is in your mother's name, we'll only be able to discuss or make changes to it if you have Power of Attorney or another valid legal authority to act on her behalf.

If you do have Power of Attorney, please get in touch with our Customer Service team via Live Chat. They'll advise you on the documents required and the next steps to register your authority so they can assist with the account.

You can contact them here: https://www.idmobile.co.uk/live-chat

We hope this helps.

Regards,

Gemma M

The iD Mobile Social Media Team

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