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Community Member
September 1, 2026
Question

Title: Persistent signal issue

  • September 1, 2026
  • 1 reply
  • 10 views

Title:
Persistent signal issues and no 5G coverage in Lewisham, London — need help

Post:
I have been experiencing weak, unstable signal and cannot connect to 5G properly in the Lewisham area of London for several days now. My device is [enter phone make/model] running [OS version], using a [Physical / eSIM]. I have already tried restarting my phone, toggling airplane mode, and resetting network settings, but the problem still persists. Could you please check if there are any reported outages or ongoing maintenance work in this area? Thank you.

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
September 8, 2026

Hi ​@Abz54 


Thank you for reaching out to us, please accept my apologies for any inconvenience this may have caused you, please use the link below to check if there are any outages: Mobile Coverage | iD Mobile Network

Please do feel free to contact us privately on our customer service platforms like here on community or via the live chat: Live Chat Support | iD Mobile Network

Thanks,
Hosai

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