transfer complete but still no network coverage

Forum|Forum|2 months ago
July 9, 2026
1 reply
13 views

I have received an email saying my transfer to id mobile is complete. Can you tell me why I still have no network coverage at all?

Owethu M

iD Mobile Employee

Hi @Jgill86,

I do apologise that you unable to use your services. Please try the below to try and resolve the issue:

Restart your handset.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
Ensure your handset software is fully up to date.
Check that your preferred network mode is set to 4G/LTE or 5G Auto.
Enable VoLTE/4G Calling if your handset supports it.
Reset your network settings.
Try calling a few different landline numbers to confirm whether the issue affects all landlines or only specific numbers.
If possible, test your SIM in another compatible handset to see if the issue persists.

And you are still unable to use them after trying the steps. Please contact us via Live Chat or send us a direct message via our social media platforms.

Owethu