Skip to main content
Solved

Transfer my old no from another id account

  • December 4, 2025
  • 3 replies
  • 178 views
S
New Contributor
  • skd
  • New Contributor

I have just started a new account with id mobile through Carphone Warehouse. My current account is also with idmobile. How can I transfer my old number to the new phone as getting a PAC will not work?

Best answer by Gemma M

Hi ​@skd 

 

I’m really sorry, but our system does not allow internal number transfers. You can, however, transfer a number from a different network to iD Mobile, or from iD Mobile to another network. The only way to keep your current number with us is by upgrading your existing contract, which will create a new plan while retaining your old number.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

 

 

    3 replies

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Gemma M
    • iD Mobile Employee
    • Answer
    • December 4, 2025

    Hi ​@skd 

     

    I’m really sorry, but our system does not allow internal number transfers. You can, however, transfer a number from a different network to iD Mobile, or from iD Mobile to another network. The only way to keep your current number with us is by upgrading your existing contract, which will create a new plan while retaining your old number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    Active Contributor
    • P1nky
    • Active Contributor
    • December 4, 2025

    Hi ​@skd 

     

    I’m really sorry, but our system does not allow internal number transfers. You can, however, transfer a number from a different network to iD Mobile, or from iD Mobile to another network. The only way to keep your current number with us is by upgrading your existing contract, which will create a new plan while retaining your old number.

     

    One thing you must be made aware of before trying to upgrade your contract is that there is a tiering system in force, and moving more than one tier is currently not allowed by the system. As such, if you are on a SIM-only contract, your options to upgrade are extremely limited, so anything other than the most basic of handset will not be available.

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • December 4, 2025

    Simply port your existing number to another network and then port it back in 24 hours later. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement