Transfer my old no from another id account

Forum|Forum|9 months ago
December 4, 2025
5 replies
574 views

I have just started a new account with id mobile through Carphone Warehouse. My current account is also with idmobile. How can I transfer my old number to the new phone as getting a PAC will not work?

Best answer by Gemma M

Hi @skd

I’m really sorry, but our system does not allow internal number transfers. You can, however, transfer a number from a different network to iD Mobile, or from iD Mobile to another network. The only way to keep your current number with us is by upgrading your existing contract, which will create a new plan while retaining your old number.

Regards,

Gemma M

The iD Mobile Social Media Team

Gemma MAnswer

iD Mobile Employee

Hi @skd

I’m really sorry, but our system does not allow internal number transfers. You can, however, transfer a number from a different network to iD Mobile, or from iD Mobile to another network. The only way to keep your current number with us is by upgrading your existing contract, which will create a new plan while retaining your old number.

Regards,

Gemma M

The iD Mobile Social Media Team

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P

P1nky

Active Contributor

Hi @skd

I’m really sorry, but our system does not allow internal number transfers. You can, however, transfer a number from a different network to iD Mobile, or from iD Mobile to another network. The only way to keep your current number with us is by upgrading your existing contract, which will create a new plan while retaining your old number.

One thing you must be made aware of before trying to upgrade your contract is that there is a tiering system in force, and moving more than one tier is currently not allowed by the system. As such, if you are on a SIM-only contract, your options to upgrade are extremely limited, so anything other than the most basic of handset will not be available.

WelshPaul

Platinum  Contributor

Simply port your existing number to another network and then port it back in 24 hours later.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Alejaz

New Contributor

How to keep old number from another sim to id?

M

Marquerita T

iD Mobile Employee

Hi @Alejaz.

Thanks for your post.

To keep your old number when switching to iD Mobile, please contact us directly via Live Chat; https://www.idmobile.co.uk/live-chat with your PAC code and the number you'd like to keep, and we'll be able to help you get this sorted.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.