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Community Member
September 4, 2026

Transfer sim only number to new contract

  • September 4, 2026
  • 1 reply
  • 9 views

I have recently got my new phone under a new contract and would like to transfer for my old number from my sim only contract to my new phone

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 9, 2026

    Hi ​@kelsey123,

     

    Thanks for your post.

     

    Unfortunately, iD Mobile doesn't support internal number transfers between iD Mobile accounts.

     

    If you've taken out a new iD Mobile contract while also having an existing iD Mobile SIM-only contract, we won't be able to move your old iD Mobile number onto the new iD Mobile plan.

     

    The only ways to keep an existing iD Mobile number are:

    • Upgrading the plan that the number is already on, or
    • Transferring the number to or from a different network.

     

    If you've only recently taken out the new contract, we'd recommend contacting the point of sale to discuss any return options that may be available. You can then contact our Sales Team via Live Chat to make sure the upgrade is completed correctly on the plan associated with the number you want to keep.

     

    https://www.idmobile.co.uk/live-chat

     

    I'm sorry this isn't the answer you were hoping for, but I hope it helps clarify the situation.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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