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Question

trouble logging into my account

  • July 23, 2026
  • 3 replies
  • 9 views

Trouble logging into my Id account 

3 replies

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  • iD Mobile Employee
  • July 23, 2026

Hi ​@ibrahim9M ,

 

I am sorry to hear that. Can you tell me what error message that you are getting.

 

-Michael 


  • Author
  • New Contributor
  • July 23, 2026

It’s says ooops something went wrong I’ve tried logging into the app 

 

my name is Mohamed Rogers my number starts with { REMOVED }

 

my email is { REMOVED }@icloud.com


Tashnieka D
Helpful Contributor
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  • Helpful Contributor
  • July 24, 2026

Hi ​@ibrahim9M,

 

Thanks for your message.

 

For your security, I’d recommend not sharing personal details like your phone number or email address on a public forum.

Regarding the error message, if you’re currently trying to log in via the app, please try accessing your account through the website instead. If the issue is happening on the website, then switching to the app may help.

You could also try deleting and reinstalling the app, as this can often resolve temporary issues.

If the problem continues, please get back in touch and we’ll be happy to look into this further for you.

 

Thanks, 

Tashnieka