Trying to log in to new ID mobile app. Checking text message for validation code restarts login flow, can't login.

Forum|Forum|11 months ago
October 25, 2025
2 replies
124 views

I’ve just opened the app and it’s told me to re-register with my old details.

Step 1: It asks for phone number, last name and DOB.

Step 2: After filling this in, it shows a screen to enter a code that’s sent by text message.

Step 3: In order to get the code from the text message, I have to switch to my messaging app.

Step 4: When I switch back to the ID mobile app, I’m deposited back to the beginning of Step 1 and it requires a new code, the one sent in the first text message doesn’t work

Step 5: Can't continue, stuck in a loop

Please help. I’m going mad.

Best answer by WelshPaul

You might want to try using a web browser for registration. For an iPhone, use Safari and for Android, Chrome.

I

Isa M

iD Mobile Employee

Hi @Casualbob, I am so sorry that you are unable to register. Please try logging in using this link Login

-Isa🎀

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

You might want to try using a web browser for registration. For an iPhone, use Safari and for Android, Chrome.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.