Skip to main content
Community Member
Samgal26
Community Member
July 30, 2026
Question

trying to set up account it says my name or number is wrong but bith are correct?

The email account is correct my surname is correct and the number is yet I can't link the number to my account can anyone advise please. Thank you in advance 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
July 30, 2026

Hi ​@Samgal26 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement