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Community Member
Samgal26
Community Member
July 30, 2026
Question

trying to set up account it says my name or number is wrong but bith are correct?

  • July 30, 2026
  • 1 reply
  • 12 views

The email account is correct my surname is correct and the number is yet I can't link the number to my account can anyone advise please. Thank you in advance 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
July 30, 2026

Hi ​@Samgal26 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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