Trying to switch my phone number over to iD

Forum|Forum|1 month ago
July 22, 2026
5 replies
45 views

Firstly I am trying to set up my id mobile account but when it send out the security code it sends it to the new number I was given when I bought my phone.

However, I have set up my new phone with my old number and I am still on my old provider contract. That means when the security code gets sent to the new number I don’t receive it.

That is now stopping me from transferring the number from my old provider (O2) to iD Mobile.

I have no idea what to do.

switching

Hosai W

iD Mobile Employee

Hi @Dunleac,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Jhawk29

New Contributor

Hi

I am having a similar problem.
I’m trying to create an account where I can input my PAC to switch over and it’s sending security texts to the new ID mobile number which I don’t want and won’t be using - help please!