Firstly I am trying to set up my id mobile account but when it send out the security code it sends it to the new number I was given when I bought my phone.
However, I have set up my new phone with my old number and I am still on my old provider contract. That means when the security code gets sent to the new number I don’t receive it.
That is now stopping me from transferring the number from my old provider (O2) to iD Mobile.
I have no idea what to do.
+6Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Hosai
Hi
I am having a similar problem.
I’m trying to create an account where I can input my PAC to switch over and it’s sending security texts to the new ID mobile number which I don’t want and won’t be using - help please!
+15Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
We'll speak to you there.
Thanks,
Gemma M
The iD Mobile Social Media Team
Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
Zandile M
The iD Mobile Team
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