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Community Member
Ruka
Community Member
July 22, 2026

two eSims same mail and lost all my details for login app

  • July 22, 2026
  • 1 reply
  • 6 views

Hi I  have a big problem I have 2 eSims in same mail and one I use long time other I receive this week but I want cancel and I forgot all my details and I no can login in app just the old one

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 23, 2026

    Hi ​@Ruka,

     

    We're sorry to hear you're having trouble accessing your account.

     

    As this involves your account details and cancelling a plan, we'd recommend contacting our Customer Service team via Live Chat. They'll be able to verify your account, help you regain access if you've forgotten your details, and assist with cancelling the eSIM if required.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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