Two phones and two accounts

5 replies
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Hi

I have two sons (minors) each with a phone on ID.

It appears that there are two accounts - one for each of them.

How can I get the two accounts merged so I can manage both of them together?

TIA

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Tyler CAnswer

iD Mobile Employee

Hi there @TomJR, sorry to hear that. Please contacto our live-chat and ask to speak to an agent:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

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Tom

iD Mobile Employee

Hi @TomJR

In the iD Mobile app, you’ll be able to register one account and then add more accounts by selecting “View your plans”.

Tom

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T

TomJRAuthor

New Contributor

I’ll give that a go.

Thanks

Tyler C

iD Mobile Employee

No problem at all @TomJR.

Thanks,

Tyler

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T

TomJRAuthor

New Contributor

I have tried this at least three times and two logins to the account but keep getting this error message.

I really need to talk with someone because the “other email address” is, in fact, my current email address.

Clearly the system can’t cope being asked to unlink from and link to the same email.

If this sounds nuts to you, it certainly is for me!!

Thanks