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Two phones and two accounts

Forum|Forum|4 months ago
September 19, 2025
5 replies
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TomJR
New Contributor

Hi

I have two sons (minors) each with a phone on ID.

It appears that there are two accounts - one for each of them.

How can I get the two accounts merged so I can manage both of them together?

TIA

Best answer by Tyler C

Hi there @TomJR, sorry to hear that. Please contacto our live-chat and ask to speak to an agent:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

+25

Tom
iD Mobile Employee
Forum|Forum|4 months ago
September 21, 2025

Hi @TomJR

In the iD Mobile app, you’ll be able to register one account and then add more accounts by selecting “View your plans”.

Tom

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TomJR
Author
New Contributor
Forum|Forum|4 months ago
September 21, 2025

I’ll give that a go.

Thanks

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+24

Tyler C
iD Mobile Employee
Forum|Forum|4 months ago
September 23, 2025

No problem at all @TomJR.

Thanks,

Tyler

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TomJR
Author
New Contributor
Forum|Forum|4 months ago
September 23, 2025

I have tried this at least three times and two logins to the account but keep getting this error message.

I really need to talk with someone because the “other email address” is, in fact, my current email address.

Clearly the system can’t cope being asked to unlink from and link to the same email.

If this sounds nuts to you, it certainly is for me!!

Thanks