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New Contributor
September 19, 2025
Solved

Two phones and two accounts

  • September 19, 2025
  • 5 replies
  • 535 views

Hi

I have two sons (minors) each with a phone on ID.

It appears that there are two accounts - one for each of them.

How can I get the two accounts merged so I can manage both of them together?

 

TIA

    Best answer by Tyler C

    Hi there ​@TomJR, sorry to hear that. Please contacto our live-chat and ask to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    5 replies

    Tom
    iD Mobile Employee
    iD Mobile Employee
    September 21, 2025

    Hi ​@TomJR 

     

    In the iD Mobile app, you’ll be able to register one account and then add more accounts by selecting “View your plans”.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    TomJRAuthor
    New Contributor
    September 21, 2025

    I’ll give that a go.

     

    Thanks

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2025

    No problem at all ​@TomJR.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    TomJRAuthor
    New Contributor
    September 23, 2025

    I have tried this at least three times and two logins to the account but keep getting this error message.

    I really need to talk with someone because the “other email address” is, in fact, my current email address.

    Clearly the system can’t cope being asked to unlink from and link to the same email.

    If this sounds nuts to you, it certainly is for me!!

    Thanks

     

    Tyler C
    iD Mobile Employee
    Tyler CAnswer
    iD Mobile Employee
    September 25, 2025

    Hi there ​@TomJR, sorry to hear that. Please contacto our live-chat and ask to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.