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JessyLou93
New Contributor
September 8, 2026

Unabe to add new number

  • September 8, 2026
  • 1 reply
  • 14 views

I have just signed up for a contract with you, but I am unable to register my number. It just keeps saying “try again later”. I want to keep my old number and need to change it urgently. Please could someone help? I don't want to have to return this phone 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 10, 2026

    Hi ​@JessyLou93,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

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