Unable to access the app as details not recognised

I am trying to log in to the app for the first time but I keep getting the message “Sorry, your details do not match our records. Please try again”.

iD Mobile Employee

Hi @deanbullock2012

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

1 reply