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Question

unable to add id mobile number

  • July 2, 2026
  • 3 replies
  • 20 views
P
New Contributor

Hi, I'm new to ID Mobile, received my device yesterday..and I've downloaded the app and created an account. When I go to add my id mobile number, I enter the number, my last name and date of birth but then just keeps saying error try again. I've tried on the web a number of times same as the app. Any help? Thanks. Really frustrating 

3 replies

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • July 3, 2026

Hi ​@Pheephee13,

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the login issues.

Please confirm if you are using the number that was provided to you with the contract or the number you would like transferred over?

Thanks,
Hosai

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New Contributor
  • Pheephee13
  • Author
  • New Contributor
  • July 3, 2026

Hi, yes I have, I also used the PAC to transfer my number 

Gemma M
iD Mobile Employee
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  • Gemma M
  • iD Mobile Employee
  • July 3, 2026

Hi ​@Pheephee13,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

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