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Question

Unable to add ID number

  • July 15, 2026
  • 1 reply
  • 6 views

Hello, 

I cannot add my ID number when I get my success screeen and attempt to finish setting up the account.  I ahve tried both the new phone number and the one I am keeping to no avail.

Surely you should have this repeated issue fixed by now seeing as hundreds of people are posting on here about this?

If anyone can help me finish setting up the account it would be appreciated.

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 15, 2026

Hi ​@John572,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai