Hi, I'm new to ID Mobile and I've downloaded the app and created an account. When I go to add my id mobile number, I enter the number, my last name and date of birth but then just keeps saying error try again. I've tried on the web a number of times same as the app. Any help? Thanks.
Question
Unable to add my new ID mobile number.
Hi
Thank you for getting in touch with us and welcome to iD Mobile, and thank you for getting in touch. We’re sorry to hear you’re having trouble adding your number to your account.
This can sometimes happen if the account has not fully activated yet or if there is a temporary system error. Please try again a little later and ensure the details entered match exactly what was used when the account was created.
If the issue continues, please send us a private message so that we can assist you further.
Thank you,
Zandile
The iD Mobile Team
Hi
I received my new number on my the first invoice over 2 hours ago, and still cannot sign in to my acccount since it keeps asking me to add my new number and failing.
How long should I wait?
+5Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Hosai
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