Hi ​@Thisislr 

Thank you for getting in touch with us and welcome to iD Mobile, and thank you for getting in touch. We’re sorry to hear you’re having trouble adding your number to your account.

This can sometimes happen if the account has not fully activated yet or if there is a temporary system error. Please try again a little later and ensure the details entered match exactly what was used when the account was created.

If the issue continues, please send us a private message so that we can assist you further. 

Thank you,

Zandile 

The iD Mobile Team 

Hi ​@Zandile M I am having the exact same issue. 

I received my new number on my the first invoice over 2 hours ago, and still cannot sign in to my acccount since it keeps asking me to add my new number and failing.

How long should I wait?

Hi ​@pdemul,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Hi there, also having this issue and received my phone yesterday. If someone could message me to help further please I’d really appreciate it :) 

Hi. I've had my sim ages and hadn't opened an account. Now I'm just getting the error message. Multiple attempts at different times. Thanks.

Hi I have just joined I’d mobile and im having same issue with adding my details how can I sort this 

Hi I’ve added my id sim as it says on the envolpe add and use but I downloaded the id app and it’s letting me out my email and password in but when it comes to the number dob and last name it’s saying error 

Same issue - downloaded the app, can enter email and password but the app and website will not accept my phone number/DOB/full name. Just says error. Cannot access account, bills etc.

Hi ​@K100.

Thank you for your post. I am sorry to hear you’re having trouble adding your number to the app. I understand how frustrating this must be, especially as a new customer.

We’re currently aware of an issue affecting the app and web login/registration process, and our technical team is already working hard to get this resolved as quickly as possible.

In the meantime, we’d recommend trying again a little later. If the issue continues, please contact us directly and we’ll be happy to check your account and help get you set up:

Live Chat: https://www.idmobile.co.uk/live-chat
Social media (Facebook or Instagram)
Email: socialqueries@idmobile.co.uk

Thanks for your patience, and we’re really sorry for the inconvenience.

Thanks,

Marquerita

The iD Mobile Team