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unable to link mobile to website/app account

  • August 13, 2026
  • 1 reply
  • 16 views
A
Community Member

Good evening,

I have been with iD since April and I have never been able to view my account information or settings. I can log into the website and app with my email address and password but it then asks me to enter my mobile number, last name and date of birth but states 'Sorry, your details do not match our records'.

 

How can I rectify this?

Best answer by Kwanele Z

Hi ​@AntonyS,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • Answer
    • August 14, 2026

    Hi ​@AntonyS,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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