unable to log in to the iD app using e/os

Forum|Forum|4 months ago
May 4, 2026
3 replies
42 views

I have downloaded the I'd app multiple time trying to log into the app without success. I am using a Fairphone 6 with e/os installed. I keep getting Loops something went wrong and the error code:500

C50f2fed-c5e4-451f-b069-6b2c519276d3

Z

Zandile M

iD Mobile Employee

Hi @Phil the bin

Thank you for getting in touch with us.

I’m sorry to hear that you’re unable to download or access the app on your phone. Could you please confirm whether you’re able to log in via the website?

Once we have this information, we’ll be able to assist you further.

Thank you,

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

Phil the binAuthor

New Contributor

Yes the web log in works just fine.

M

Marquerita T

iD Mobile Employee

Hi @Phil the bin.

Thanks for your post. I am sorry that you are running into this issue.

Please try the following:

Clear the app cache and data, then reinstall the app
Ensure you are on a stable internet connection (WiFi or mobile data)
Try logging in via a standard Android device (if available) to see if the issue persists

If the problem continues, please contact us directly via Live Chat so we can investigate your account and the error in more detail: https://www.idmobile.co.uk/live-chat.

We’ll be able to help you further from there.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.