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Question

unable to log in to the iD app using e/os

  • May 4, 2026
  • 2 replies
  • 16 views
P
New Contributor

I have downloaded the I'd app multiple time trying to log into the app without success. I am using a Fairphone 6 with e/os installed. I keep getting Loops something went wrong and the error code:500

C50f2fed-c5e4-451f-b069-6b2c519276d3

    2 replies

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • May 4, 2026

    Hi ​@Phil the bin 

     

    Thank you for getting in touch with us.

    I’m sorry to hear that you’re unable to download or access the app on your phone. Could you please confirm whether you’re able to log in via the website?

    Once we have this information, we’ll be able to assist you further.

     

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New Contributor
    • Phil the bin
    • Author
    • New Contributor
    • May 4, 2026

    Yes the web log in works just fine. 

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