Hi,I have changed from O2 and have also taken my number with me.eSim is set up and I can receive texts and use the mobile internet. When I want to log onto the ID app, giving my existing number (the one that I have taken with me), surname and DOB - I get the message ‘Sorry, your details do not match our records”.Any help would be greatly appreciated!!Andre

These issues usually occur when ID Mobile receives an incorrect date of birth or a misspelled surname during the order. You can speak to live chat to confirm this.https://idmobile.co.uk/live-chat

Hi @WelshPaul and thank you for the advice. @andre7766, please confirm if you were able to use the live chat and received assistance?Thanks,Isa🎀

Unable to log onto app after change of m mobile company

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