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Community Member
samlthecaml
Community Member
September 2, 2026
Question

Unable to login

  • September 2, 2026
  • 1 reply
  • 15 views

I can’t log in to the ID mobile app or website. 
I enter email and password and get taken to a page to input my ID mobile phone number, Surname and DOB, but am told it doesn't match their records…

I’ve not changed my surname. 
How can i update these false records?

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    September 7, 2026

    Hi ​@samlthecaml,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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