unable to make call because of a cap ?

Hi ​@Celticcharlie56,

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the calls issue.
Please confirm if it is just certain numbers that are affected or all numbers as you do have numbers that are chargeable and ones that are not.

Thanks,
Hosai 

Ahh ok 023 number 

Hi ​@Celticcharlie56

Please see the link below for the charges to call these numbers. You would also require raising the CAP limit.

Call charges & Add-Ons | iD Mobile Network 

Thanks,
Hosai

I am trying to ring France 33 but keep getting a message that I have reached my cap limited but I have unlimited calls??

Hi ​@DonnaD1971,

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the call issues.
As the number you are trying to call is abroad this might not be included in the plan, and this is why you would then be charged for the call and need to raise the CAP limit.
The unlimited calls only would apply to inclusive calls. 

Thanks,
Hosai

I have tried to purchase an add on but the app is not allowing me to. Can you point me in the right direction. 

Hi ​@DonnaD1971.

Thanks for your post. If you’re unable to purchase an add-on via the app, you can also try logging in through the web portal here: https://my.idmobile.co.uk/login.

This will help us check whether the issue is app-related or account-related.

Alternatively, if you’re still having trouble, please contact us directly via https://www.idmobile.co.uk/live-chat and we can help you purchase the add-on from our side.

Thanks,

Marquerita

The iD Mobile Team