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unable to make call because of a cap ?

  • April 15, 2026
  • 2 replies
  • 5 views
C
New Contributor

Hi I don’t understand I have a message saying I have a cap on my account ? I thought I’d signed up for unlimited calls and text per month 

2 replies

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • April 15, 2026

Hi ​@Celticcharlie56,

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the calls issue.
Please confirm if it is just certain numbers that are affected or all numbers as you do have numbers that are chargeable and ones that are not.

Thanks,
Hosai 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
C
New Contributor
  • Celticcharlie56
  • Author
  • New Contributor
  • April 15, 2026

Ahh ok 023 number 

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