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Community Member
Sevanni
Community Member
September 30, 2025
Question

Unable to receive SMS verification codes for apps.

  • September 30, 2025
  • 2 replies
  • 144 views

Hi, I have tried several troubleshooting methods to fix the issue where I’m not receiving SMS verification codes from some apps to create an account.

The iD Mobile Live Chat function is useless. They do nothing to help, so I’m hoping this can help me.

I have tried resetting my phone, restarting my mobile data, the only option left is to contact iD Mobile.

Can somebody help fix this issue?

    2 replies

    andewhite
    Platinum 
Contributor
    andewhite
    Platinum 
Contributor
    September 30, 2025

    Are non-verification code SMS text messages working properly, ​@Sevanni? 

    If you’ve recently switched to iD Mobile and kept your number, it can sometimes take a while for the systems sending verification SMS text messages to recognise the network routing for your mobile number has changed.  

    🍀

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 30, 2025

    Hi there ​@Sevanni, sorry to hear that. 

     

    How long has this been an issue for, have you recently changed your number over to us?

     

    Thanks,

    Tyler

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