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Community Member
June 20, 2025

Unable to set up a voicemail

  • June 20, 2025
  • 2 replies
  • 168 views

Trying to set up a voicemail. I am asked to create a PIN of between 4 and 10 digits.  I have tried multiple combinations including eight digit dates of birth of several family members (not my own). Every time I do so I am told that number is not available.  How am I supposed to come up with a number ID considers good enough.  There are no prompts, no suggestions and no help on the ‘we’ll help you step by step’ set up message.   

Frustrated doesn’t cover it. 

    2 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    June 23, 2025

    Hey there ​@Foxy31, we’re very sorry to hear that. Have you tried disabling, then re-enabling Voicemail via the iD Mobile app/website, then restarted your phone and then retried again please?

     

    Thanks,

    Tyler

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    New Contributor
    January 13, 2026

    @Tyler C I have the same problem as ​@Foxy31 but I tried what you suggested and it didn’t work. Whatever combination of numbers I enter as a pin it says they aren’t acceptable. What to do?