Unable to transfer number to ID from another provider

5 replies
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I’ve been trying to transfer my number to ID network from another provider but have been unsuccessful. I’ve filled out the transfer form several times, yet I haven’t received any confirmation email or SMS regarding the submitted requests.

I’ve also tried contacting ID support through live chat multiple times, but there has been no response. It feels like the company is hiding behind technology, leaving customers with no real way to reach a representative for help.

As a frustrated customer, I no longer wish to continue facing these issues. I would like to cancel my contract immediately so that I can move to a different provider who can offer proper assistance and communication.

Please confirm the cancellation process at the earliest.

This topic has been closed for replies.

MZone

Platinum  Contributor

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

kzohaibAuthor

New Contributor

I have already tried those options

I

Isa M

iD Mobile Employee

Hi @kzohaib,

I am so sorry that you are having trouble with transferring your number with this. I can send you a private message to assist with the number transfer, if that is okay with you?

-Isa🎀

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

kzohaibAuthor

New Contributor

yes

M

Michael Z

iD Mobile Employee

Hi kzohaib,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.