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Community Member
Herbie28
Community Member
April 10, 2026
Question

unlock old phone to sell

How do I get my old phone unlocked to sell?

    3 replies

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    April 10, 2026

    Hi ​@Herbie28,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MyUsername
    New Contributor
    MyUsername
    New Contributor
    April 28, 2026

    Hello I need help doing this as well , as i have got a new phone I need to unlock my old phone to sell Can you help please? Thank you

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 28, 2026

    Hi ​@MyUsername 

     

    Thank you for getting in touch.

    We do not lock our phones, so your device should already be unlocked and ready to use on any network. You should be able to go ahead and sell it without needing to take any further steps.

    If you experience any issues or need further assistance, please let me know and I’ll be happy to help.

     

    Thank you,

     

    Zandile m 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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