upgrade eligibility

Forum|Forum|3 months ago
June 30, 2026
1 reply
19 views

Hi am eligible for upgrade but there is no options for iPhones only galaxy or google phones available. Is there any way of knowing how I can or when I would be eligible for iPhone contracts as I really need a new phone due to being carer snd the system they use is only compatible with IOS systems.

Z

Zandile M

iD Mobile Employee

Hi @lukarowleyx

Thank you for getting in touch with us.

Kindly note that if you're eligible for an upgrade but can only see Samsung Galaxy or Google Pixel devices, this may be due to the upgrade offers currently available on your account.

If you're specifically looking to upgrade to an iPhone, we'd recommend contacting our Sales Team on 0800 049 0250. They can check whether there are any iPhone upgrade offers available for your account and discuss the options with you.

Thank you,

Zandile m

The iD Mobile Team

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