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olixmoore
Community Member
September 9, 2026
Question

upgraded sim only plan

  • September 9, 2026
  • 1 reply
  • 11 views

I upgraded my SIM only plan yesterday but this still isn’t reflecting in my account? It’s been a little over 24hrs now so just a little confused if everything went through all fine.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 10, 2026

    Hi ​@olixmoore,

     

    If you upgraded your SIM-only plan yesterday and the change still isn't showing in your account after 24 hours, we'd recommend contacting our Customer Service Team via Live Chat so they can check whether the plan change has been processed successfully.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    They'll be able to review the account and confirm the status of the plan change for you.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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