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urgent request of help pleas( reconnect my plan and line )

  • April 7, 2026
  • 1 reply
  • 7 views
J
Community Member

Hello, my name is Jamila. I’ve been with iD Mobile for two years. I’m currently abroad after a family bereavement and missed a £40 payment. My line is disconnected. Please reconnect it urgently—I will pay immediately as I need access to banking and important messages., it causing me so much stress please. Can this be considered please

1 reply

Gemma M
iD Mobile Employee
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  • Gemma M
  • iD Mobile Employee
  • April 7, 2026

Hi ​@Jamila ali,

 

I’m so sorry to hear about your loss, my thoughts are with you at this incredibly difficult time.

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks.

 

Gemma M

The iD Mobile Social Media Team

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