Community Member

urgent request of help pleas( reconnect my plan and line )

Forum|Forum|5 months ago
April 7, 2026
1 reply
15 views

Hello, my name is Jamila. I’ve been with iD Mobile for two years. I’m currently abroad after a family bereavement and missed a £40 payment. My line is disconnected. Please reconnect it urgently—I will pay immediately as I need access to banking and important messages., it causing me so much stress please. Can this be considered please

iD Mobile Employee

Hi @Jamila ali,

I’m so sorry to hear about your loss, my thoughts are with you at this incredibly difficult time.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

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