Hi ​@Hedges 

Thank you for getting in touch, and I’m really sorry to hear how frustrating this has been I completely understand how inconvenient it is not being able to manage both numbers properly on the app.

Steps to View Second Account Bill:

1. Open the iD Mobile App and log in.
2. Locate the account switcher (often labeled "View your plans" or with your current number) at the top of the dashboard.
3. Select the second phone number or plan you wish to check.
4. Tap "Bills" or "My Billing" to view the statement for that specific plan

Thank you,

Zandile m 

The iD Mobile Team 

Hi @Zandile M  Unfortunately I've done this several times but when I do that the second number becomes the INLY Active number not the main first one do I have to keep deleting one of them so I can view each active on their own.   Idmobile must wonder what on earth I'm doing online and  with the app

Sorry it's got very complicated but I appreciate your help

Hi ​@Hedges 

I do see that we are in touch privately please reply and raise all your concerns there and we will assist you further.

Thanks,
Hosai

I am trying to contact you privately 

I don't know how to contact you privately I tried adding to last chat?

Hi ​@Hedges,

Please confirm if you have managed to get in contact with the last message?

Thanks,
Hosai

Yes thank you

Hi ​@Hedges,

I am glad this is resolved, please feel free to reach out if you require further assistance.

Thanks,
Hosai

Hi ​@Hedges, 

Thank you so much for your kind words.

We’re delighted to hear that everything is now working smoothly and that you’re enjoying the plans and service. It’s wonderful to know you feel confident with iD Mobile and that joining has been a positive choice for you.

Take care, and we look forward to continuing to support you.

-Anneline

Excellent help and service thank you 

Hi ​@Hedges, 

Thank you for the feedback, please feel free to contact us if you require any further help.

Thanks,
Hosai