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use 2 numbers on idmobile App

Forum|Forum|5 months ago
April 12, 2026
12 replies
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Hope someone can help me set being able to set up and view bills etc on 2 SIM only numbers on the App.

I've tried everything phone help tried but couldn't help me. I'm so fed up with it.

I put main number on app it has green dot showing active.

I add the other number (both been registered apparently) it isn't active?

If I delete first main number so I can view the new one but when added back it's not active?

I can't make BOTH ACTIVE to view them

Help please only other things to do is their a monthly Sims so I can leave but I do like idmobile apart from the App and online same thing happens ....cannot make 2 active

Teresa

Best answer by Hedges

Thank you but I think I must have exhausted your patience but I'm so pleased I can view them both and view bills etc.

I really like idmobile good plans etc and very good customer service! I'm so glad I joined now all ok

Take care

Teresa

Z

Zandile M

iD Mobile Employee

Hi @Hedges

Thank you for getting in touch, and I’m really sorry to hear how frustrating this has been I completely understand how inconvenient it is not being able to manage both numbers properly on the app.

Steps to View Second Account Bill:

Open the iD Mobile App and log in.
Locate the account switcher (often labeled "View your plans" or with your current number) at the top of the dashboard.
Select the second phone number or plan you wish to check.
Tap "Bills" or "My Billing" to view the statement for that specific plan

Thank you,

Zandile m

The iD Mobile Team

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H

HedgesAuthor

Helpful Contributor

Hi @Zandile M Unfortunately I've done this several times but when I do that the second number becomes the INLY Active number not the main first one do I have to keep deleting one of them so I can view each active on their own. Idmobile must wonder what on earth I'm doing online and with the app

Sorry it's got very complicated but I appreciate your help

Hosai W

iD Mobile Employee

Hi @Hedges

I do see that we are in touch privately please reply and raise all your concerns there and we will assist you further.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

HedgesAuthor

Helpful Contributor

I am trying to contact you privately

H

HedgesAuthor

Helpful Contributor

I don't know how to contact you privately I tried adding to last chat?

Hosai W

iD Mobile Employee

Hi @Hedges,

Please confirm if you have managed to get in contact with the last message?

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

HedgesAuthor

Helpful Contributor

Yes thank you

Hosai W

iD Mobile Employee

Hi @Hedges,

I am glad this is resolved, please feel free to reach out if you require further assistance.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

HedgesAuthorAnswer

Helpful Contributor

Thank you but I think I must have exhausted your patience but I'm so pleased I can view them both and view bills etc.

I really like idmobile good plans etc and very good customer service! I'm so glad I joined now all ok

Take care

Teresa

Anneline M

iD Mobile Employee

Hi @Hedges,

Thank you so much for your kind words.

We’re delighted to hear that everything is now working smoothly and that you’re enjoying the plans and service. It’s wonderful to know you feel confident with iD Mobile and that joining has been a positive choice for you.

Take care, and we look forward to continuing to support you.

-Anneline