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New Contributor
September 21, 2026
Question

view different plans i have

  • September 21, 2026
  • 3 replies
  • 21 views

I have a number of different plans under my name. 
how can I see them? 
 

I can only see the one plan but I know I have more plans as I have taken them out for my children 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 22, 2026

    Hi ​@Jdhillon27,

     

    Thanks for getting in touch. If the additional plans are all registered in your name, you can add them to your iD Mobile account so you can manage them together.

     

    To add another plan:

    1. Log in to the iD Mobile app or My Account.
    2. From the Home screen, select View your plans.
    3. Select Add new plan.
    4. Enter the mobile number for the plan you want to add.
    5. Enter the requested account holder details.
    6. An 8-digit verification code will be sent to the number you’re adding.
    7. Enter the code to complete the process.

     

    Once added, the plan should appear under View your plans. Repeat these steps for each additional plan you have.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 22, 2026

    Thanks 

     

    I have tried this but the details entered for one of the numbers I have are not being accepted 

     

    I enter

    {REMOVED}

    and these details are not being accepted.

     

    can you help?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 22, 2026

    Hi ​@Jdhillon27,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.