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Community Member
R1734
Community Member
August 11, 2026

Vulnerability/Fraud. Protecting my account

  • August 11, 2026
  • 1 reply
  • 19 views

Hi I’ve just seen that there is sim swap fraud going on. I would like to take extra measures to protect my account to prevent this from ever happening to me. 
please ensure that no changes to my billing profile, email address, or plan can be made online or through customer service without strict verification. Let me know if there are any further security measures I should enable on my profile. Thank you 

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    August 14, 2026

    Hi ​@R1734.

     

    Thank you for getting in touch. We understand your concerns about SIM-swap fraud and the importance of keeping your account secure.

     

    We recommend changing your account password regularly and setting up a Customer Service PIN. Once this is enabled, you’ll be asked to confirm the PIN whenever you contact us, providing an additional layer of security before any changes can be made to your account.

     

    Please contact us via Live Chat:https://www.idmobile.co.uk/live-chat for assistance with setting up your Customer Service PIN or if you have any further security concerns.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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