Hi I’ve just seen that there is sim swap fraud going on. I would like to take extra measures to protect my account to prevent this from ever happening to me.
please ensure that no changes to my billing profile, email address, or plan can be made online or through customer service without strict verification. Let me know if there are any further security measures I should enable on my profile. Thank you
Hi
Thank you for getting in touch with us and for taking the time to raise your concerns about the security of your account.
For us to review the security options available on your account and discuss any additional measures that can be applied, please contact our Live Chat team tomorrow at your earliest convenience.
Our Live Chat team is available Monday to Sunday, 9am to 8pm.
Use: https://www.idmobile.co.uk/live-chat. When you reach the chat, please type “speak to human” or “agent” to be connected to a member of our team.
They’ll be able to review your account and advise you on the security measures available.
Thanks.
Tashnieka
The iD Mobile Team
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