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Question

want to change account holder

  • August 1, 2026
  • 1 reply
  • 27 views

My current contract is in my mum's name. The contract is ending, and I'd like to keep my number and move onto a SIM-only plan in my own name. Can you help me transfer ownership of the account? 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • August 3, 2026

Hi ​@Sjlees,

 

Thanks for your post.

Unfortunately, it's not possible to transfer ownership of an iD Mobile account, and we don't support internal number transfers between iD Mobile accounts.

 

If you'd like to keep the number, the available options would be:

  • Upgrade the existing plan that is in your mum's name.
  • Transfer the number to another network and then, if required, transfer it back at a later date.

 

If your mum would like you to be able to discuss the account with us, she can complete a Third Party Access form. This would allow us to speak with you about the account, but it wouldn't allow changes to be made to the account ownership or the mobile number, this can be found here: https://www.idmobile.co.uk/legal/accessibility.

 

I appreciate this may not be the outcome you were hoping for, but I hope it helps clarify the options available.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team