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Community Member
November 11, 2025
Question

when will i be able to have my upgrade

  • November 11, 2025
  • 1 reply
  • 411 views

When will I be able to have my upgrade

    1 reply

    Decembersangel72
    Gold Contributor
    Gold Contributor
    November 15, 2025

    Hi ​@Harvey8453 

    You can upgrade your iD Mobile account 

    starting from two months before the end of your contract (or 60 days).
    To check your specific upgrade date, log in to the iD Mobile app or My Account online and go to the "Plan" section, where you'll see if you are eligible to upgrade. 

     
    • For Pay Monthly Phone plans: You are eligible to upgrade up to 60 days before your contract ends.
    • For SIM Only deals: You can upgrade to a new Pay Monthly Phone plan after you've been on the SIM-only plan for at least 6 months.
    • To check your upgrade eligibility: Log in to the iD Mobile app or My Account online, go to the "Plan" tab, and look for an "It's time to upgrade!" button.
    • If you are not yet eligible: You can switch to a different plan if one suits your needs better, as long as you meet the eligibility criteria for plan changes. 
       

    If you want to confirm the details then you can either contact the Live Chat:-

    https://www.idmobile.co.uk/live-chat

    Type ‘talk to a person’ when you open the dialogue box to bypass the chatbot.
    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

    Or  email socialqueries@idmobile.co.uk.

    Good luck x x

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